Company Overview

As business owner, you need a call centre you can trust. A company that caters to your exact needs, that provides transparency with your data, and is there for you when you need it most. AnswerNet is that trusted call centre company .

A leading provider of inbound, outbound, automated and BPO contact centre services, we can offer a vast array of solutions coupled with state-of-the-art technology and best-in-class client service.

We offer full-service call centres located in Toronto, Ontario and Winnipeg, Manitoba.  They provide telephone answering services, omnichannel customer care, telemarketing, and other contact center solutions throughout Canada. They are also part of the AnswerNet family of companies, which have 25+ call centres across North America.

Canadian call centre company

Mission Statement

AnswerNet’s mission is to provide our customers with the people, services, and technology to allow them to run their businesses, their way

Toronto Call Centre

AnswerNet’s Toronto call centre offers bilingual agents (French/English) that are experts at providing order entry, customer care and help desk services using telephones and email. Our Toronto call centre is experienced with connecting callers to client staff members in multiple offices through its virtual receptionist services and handling customer inquiries and purchases through its Direct Response capabilities.

Winnipeg Call Centre

Our Winnipeg call centre site offers bilingual agents (French/English) that are experts at providing Order Entry, Customer Care and Help Desk services using voice, TTY, IP relay, email, and live chat. AnswerNet's Winnipeg call centre is experienced with connecting callers to client staff members in multiple offices through its Virtual Receptionist Services. It is also experienced in handling customer inquiries and purchases through its Direct Response
capabilities.

Core Values

During a senior staff meeting in 2007, each attendee was challenged to select the characteristics of what makes the AnswerNet team so successful. Their answers resulted in the following six core values of our company:

  • Passion
  • Good Attitude
  • Team Player
  • Detail-Oriented
  • Effective Communicator
  • Kind & Likeable

Because of the manner in which these characteristics were chosen, each of the core values above serves not only as a representation of who we are as a company, but also who we strive to be in the years to come.