| Call Centres Serving
Canada and the US
Stay Connected to Your Customers with AnswerNet’s Innovative aVoice IVR - Interactive Voice Response Solutions!
aVoice IVR Reminder Services
Offer your customers the flexibility to order products at their convenience 24/7 with AnswerNet’s aVoice Interactive Voice Response (IVR) application and services.
aVoice IVR takes your customers on an easy-to-use, step-by-step ordering and appointment setting experience that reduces your business’ need for agent time on the phone.
You can also use aVoice for your internal business needs with automated company directories, database applications and appointment setting with reminder services.
What Can aVoice IVR Solutions Do For You?
aVoice IVR is a multifaceted tool, enabling more effective outbound as well as inbound calling.
aVoice IVR can capture callers’ phone numbers and convenient callback times.
Qualify leads via our aVoice IVR application for follow-up calls by your agents, or ours, to make appointments or direct sales.
aVoice IVR can process your calls in a more streamlined fashion than traditional telephone answering, reducing call times and saving you money!
A Variety of aVoice IVR Service Options
to Meet Your Specific Needs
Order Taking with aVoice Interactive Voice Response (IVR)
We can program your application to accept product names or other identifiers, making it easier for callers to place orders.
We validate credit card information and addresses to provide you with reference information from caller inquiries.
Status Updates using aVoice IVR
Reference code and order numbers are provided for each of your customers’ orders via our IVR Text-to-Speech engine.
Call Back Applications using aVoice IVR
Never miss a call! aVoice IVR servers can capture a potential customer’s name and phone number during heavy volume hours. Our IVR call centre agents can then call customers back to close the sale for you.
Reminder Services using aVoice IVR
Have the aVoice IVR system monitor your appointment database and automatically call your customers to remind them of your important appointment.
New Product Announcements
Generate a buzz before your new product arrives! Automated outbound messages will send notifications right before it hits the market.
Company Directory using aVoice IVR
aVoice IVR's Voice-enabled company directory allows you to easily edit employee names and phone numbers or extensions.
Update your number in the Company Directory application to ensure your customers’ calls are routed directly to you.
Contact us today for a free IVR solution consultation!