What our customers say...
AnswerNet works with a diverse range of clients throughout North America with many different campaign needs and objectives. We have invested heavily over the years in people and technology to ensure we have the ability to provide customized solutions and service from start to finish.
The end result that we value above all others is the satisfaction expressed by our clients at the end of a successful campaign. The following clients have all trusted AnswerNet to handle their campaigns. We are proud of the impact we have had in helping them to sell their products and services, enhance their business brands, develop loyal customers and reduce their costs.
The following testimonials were provided by customers of our Toronto (AnswerNet - TelePartners) and Winnipeg (AnswerNet - IMI) call centre locations.
We appreciate AnswerNet-TelePartners' flexibility when change or add-ons are needed within our campaign, as well as the dedication from the AnswerNet-TelePartners team to help CHIRONEX grow within this project.
The outbound agents have worked hard in representing CHIRONEX on our behalf with great care to
keeping the image we wish to represent to potential new clients, providing us with great results. From
customer service to reporting cost, CHIRONEX is proud to be in a partnership with the AnswerNet- TelePartners team.
We will most certainly keep AnswerNet-TelePartners in mind for any other outbound calling campaigns that may come! As for now, we will continue working with the AnswerNet-TelePartners team on our current project.
We appreciate the hard work and the efforts made! We are looking forward to continuing our working relationship.
Mina Keriakos - Product Manager
Subject: Reference Letter
We have been one of AnswerNet -TelePartners' longest standing clients.
We are a small real estate company and have had AnswerNet - TelePartners answering our business lines for over 15 years now.
We love that personal feel when there is a live person answering our phone lines. Even though it's an answering service, people feel like they are getting the personal touch.
We are absolutely thrilled with their service. It takes so much work off of us as we are extremely busy and in most cases on the road - to have them answer our business lines, receive and send our daily messages and make and confirm appointments for house viewings, doing so as efficiently and courteously as we could expect.
Customer service is bar none the best, you really feel like they want to do the absolute best to help with your business.
Georgina Kasmetis, Broker of Record
LAWLOR REALTY LTD., REALTOR
Harris Broadcast Communications Division
To whom it may concern
Harris Broadcast Communications Division, formerly Leitch Technology Incorporated, has dealt with AnswerNet – Telepartners since 1997. During which time they have provided our business and our customers with excellent support throughout the years we have been in using them. Their contribution has been a major factor in our ability to handle our customers 24/7 on a worldwide basis. They have continued to work and evolve in meeting our business and customers' needs as we expand, while offering constructive feedback in areas that require attention. Their staff are friendly and courteous, bringing proficiency with every request handled. I can confidently recommend Answernet - Telepartners as a solid and reliable partner, and a true professional in their field.
Sadeek (Sid) Mohamed
Customer Service Supervisor - Toronto
Harris Corporation, Broadcast Communications Division
Populardemand, Inc. John Messner - Managing Director
"I am writing to let you know how pleased we have been with your handling of our Client’s SlimForce 7 test campaign. I was impressed by your team‘s performance and high level of professionalism. Everything from meeting deadlines to your excellent upselling performance made a major contribution to the success of our program.
We will look forward to the program roll-out and ramp-up as well as increasing your role to include customer service and more data entry. Again, thanks for your good work for our clients.
I would be happy to serve as a reference for you at any time and have already been pleased to recommend you to another potential client.
Thanks again for all your good work!"
Canadian Tourism Commission - Oliver Martin, US Leisure Marketing
"Since January 2002, TelePartners
has been the principle service supplier
for the Canadian Tourism Commission’s
US Consumer response operations. During
this time, TelePartners has demonstrated
professional service and a dedication
to our business.
Thank you for all the efforts of your people and your support throughout these two years. We have been extremely satisfied with your high level of service"
Danier Leather -
Kevin Strachan (Vice President)
"As always, we are pleased to provide
you and your team a reference letter,
after all you've earned it.
Since we launched our website (www.danier.com) in the Fall of 1999, TelePartners has consistently provided quality telephone and web chat support and service. That has provided tremendous value for money based on your understanding and accurate interpretation of our business needs. You consistently listen and respond, showing initiative and leadership in your field.
As well as the consistency and quality of service provided, we appreciate the responsiveness and accurate followup on the inevitable unexpected or difficult customer situation.
We have no trouble in recommending the entire TelePartners team and sharing our positive experiences with potential clients. Should anyone be looking for additional information or have questions, please do not hesitate to refer them to me directly."
Space.com - Cecilia Findlay (Director, Sales &
"This letter is long over due.
On behalf of SPACE.com Canada, Inc.,
I am pleased to express our thanks,
in writing, for the great service that
TelePartners has been providing for
The Company,(formerly Sienna Software)
In the last few months there has been an increase in the volume of calls and yet the level of service from the TelePartners' Team has continued to be top notch. We are very impressed with the quality of service being provided as well as the accuracy of the orders being processed. The "can do" attitude of the staffers at TelePartners is a major contributing component of the success enjoyed to date.
Your Efforts are much appreciated by everyone here at Space.com Canada, Inc. We would certainly not hesitate to recommend TelePartners to anyone seeking call centre services."
Children’s Miracle Network
"Children’s Memorial continues to entrust our radiothon answering service in the hands of AnswerNet. They provide amazing service and are on-call every hour of the day to help ensure the success of our events "
Rob Riess, CEO/President
Nature Trade Center, Inc.
"My direct mail order business regularly produces high call volumes that need to be handled both effectively and efficiently. Since switching 100% of my call center business over to IMI's First Contact Center, my costs have greatly decreased while the conversion rates on our initial offers and upsells have improved dramatically. IMI is doing a great job for us!"
Silvyn Naidoo, Chief Operating Officer
"IMI has played an integral role in the building of the Interwood Direct Brand for the past 15 years. We look upon all the members of their staff in the various departments as an extension of our own. Their operators are the first and often the only contact that our customers have with us.
We have entrusted them with receiving our calls, processing the orders and also handling our customer service. We look forward to working with IMI in the achievement of our goals."
Gary Gerard, Vice President
Partner Ministry Group
Crossroads Christian Communications Inc. / 100 Huntley Street
"When someone reaches out to participate in one of our ministry programs, how each call is handled is very important. As a result, we need to work with a call center that can be efficient and at the same time be sensitive to the needs of our donors and callers.
IMI has been serving the call center needs of 100 Huntley Street for many years now. We are very pleased with the services they provide and they have definitely gained our trust and confidence."
Les Layton, President
Whitney Worldwide Inc.
"For more than 15 years, I asked our people about exploring a 24-hour toll-free telemarketing service for a 3M business we had acquired. Too expensive for the number of calls we get in the evening, I was told consistently.
Finally, I decided we needed to be able to take orders
on the weekends and be open longer for customers on the East
and West Coast. It was a wise decision. The folks at IMI have
done an excellent job. And unlike many other inbound telemarketers
we have used for client projects, our customers can easily
understand the IMI operators. They speak the King’s
English. Hats off to IMI."
Patty Booth, Vice President
Thane Direct Canada, Inc.
"At Thane Direct, part of our historical success at delivering quality products and a high level of service to our customers is the close relationship we enjoy with some of our key suppliers. In Canada, IMI First Contact Center has definitely played a pivotal role in providing ... our order processing and customer service needs. IMI is a contact center you can trust!"