email management services

Timely, Friendly Response For Your Email

Avoid missing vital communications as a result of overzealous spam filtering software.
Minimize the time-consuming, unproductive, expensive-to-handle and "did you get my email?" calls that people hate to make but will do if they haven't heard back from you.
Each valid email you receive is responded to on your behalf with a confirmation reply.
Your customers will know that someone has read their inquiry and help is on the way.
Messages are forwarded to the appropriate recipient within your company for follow-up.

Your customers, clients, prospects, and the many others emailing your organization expect acknowledgment and timely response.

Let AnswerNet be your "info@, sales@, support@" for your business.

By having us manage your email, you'll save time and resources; freeing your staff to handle more productive tasks.

Each valid email you receive is responded to on your behalf with a confirmation reply.
Your customers will know that someone has read their inquiry and help is on the way.
Messages are forwarded to the appropriate recipient within your company for follow-up.

Your customers, clients, prospects, and the many others emailing your organization expect acknowledgment and timely response.

Let AnswerNet be your "info@, sales@, support@" for your business.

By having us manage your email, you'll save time and resources; freeing your staff to handle more productive tasks.

email management services

Email Management Services:

Quality Email Response

Our email response agents are specially selected from our team based on their superior writing, typing and comprehension skills to provide clear, concise and prompt responses.
Our staff can use your knowledge bases to create accurate, quickly prepared answers (and save you money). They will escalate issues they cannot resolve to your appropriate team members.
If there are truly URGENT messages, we can even call or page your employees.
To assure customers that their messages are being read, AnswerNet can also send out receipt confirmations.

Email Management Program Options

Choose between a shared or dedicated-agent program to best fit your volume and needs.
Today's competitive market means communicating in your customers' language. AnswerNet has agents fluent in English and/or French, and in many more languages through our translation partners.
To give peace of mind, for compliance reasons, or in case there are any questions about a transaction we can save and store all email communications.

Advanced Email Management Technology Tools

AnswerNet provides email management with the choice of integrating into your existing response tools or using ours.
It sends each customer an automatic reply indicating when we received their messages as it routes the message tickets to our agents.
Our agents can use a script-based standard response library or access your knowledge bases to quickly formulate responses.
The system enables our agents to prioritize emails for urgent attention and provides easy-to-follow threads to see where the messages are in each stage of the interaction.

Contact Us

Free up the time you spend in e-mail. Contact us now to set up your email management services.