help desk outsourcing

Help Desk Customer Support Options - Products, Services & IT

Our staff triages each call, opening a trouble ticket and escalating calls to your appropriate staff member in any format you desire (live patch, voicemail, or email). Products, services and IT sometimes fail to work. AnswerNet's Help Desk Outsourcing service can help resolve these issues, helping you retain customers.

AnswerNet can also process support orders, and create and dispatch invoicing if that is part of your help desk and customer support structure.

Save time and money when AnswerNet resolves low-level or common issues by servicing you with our Help Desk Outsourcing service. We can dedicate agents that are trained to diagnose problems and help customers fix them. Your expensive technical personnel is reserved for if and when there is a need to escalate the call. Products, services and IT sometimes fail to work. AnswerNet can help resolve these issues, helping you retain customers.

AnswerNet’s Help Desk Services can be handled and escalated to three distinct levels/tiers:

Level 0: Self-service Solutions for Help Desk

AnswerNet offers troubleshooting assistance through text or IVR, which allows your customers to handle the most basic type of technical issues without any involvement from a live help desk representative.

Level 1 & 2: General Help Desk Assistance and Experienced Technicians

AnswerNet offers 24/7 help desk support using our shared, dedicated, or hybrid call center agents. These help desk agents will answer calls while applying a customized knowledge base with directions on how to handle your common technical issues.

Do your customers' product or service problems require field repair? We'll dispatch pages to your field staff as well!

help desk outsourcing

24/7/365 Customer Care

3 Levels/Tiers to Fit Your Needs

Established Response Library Minimizes Need to Escalate Calls

Field Dispatch Services

Multi-language and Communication Support

Advanced Ticketing System Logs Every Customer Contact

Integration with online help desk software

PCI‐DSS Compliant

Disaster Planning and Response/Call Patching and Routing

Contact Us

Contact us today to design customer support or help desk support services for your business or organization.