Extend your business hours and enhance your sales…
Using AnswerNet's 24/7/365 Order Entry and Order Taking Call Centre Services enables you to extend your business hours and enhance your sales, without having to increase the size of your staff.
AnswerNet is ready to take customers' calls and process your sales orders whenever you need us.
Our Order Entry / Order Taking packages can include anyone, a combination or even all of the following order processing services:
- Automated Order Entry
Would you like to automate your telephone order entry process and cut down on staffing costs? Use our aVoice IVR interactive voice response technology with voice recognition to take orders by phone
- Credit Card Processing
We offer a variety of credit card processing solutions to fit your specific needs. Using a secure bank routing number, we transfer funds directly into your account. We free your staff from administrative chores and speed up your cash flow.
- Multi-Language and Communication Support
Today's competitive market means communicating in your customers' language. We can provide Spanish or French-speaking agents and many more languages through our translation partners. Our TTY service connects with the hearing-impaired.
- Timely Reporting and Results
You need to know ASAP what is happening in sales, stock levels, which items are moving faster than others, and in which markets. Obtain that critical data in customized daily, weekly, or monthly reports - faxed or emailed directly to you.
- Web & Customized Order Entry
Do you sell your products and services on the Web? We can enter orders directly into your existing e-commerce web forms. Your orders arrive to you in real-time, ready for fulfilment. Don't have an order entry system in place yet? We can design and customize one for you. Our scripting and IT experts let you concentrate on the other aspects of launching your campaign.
Use our services to extend your business hours and increase your sales without hiring additional staff!
A one-stop commerce solution from order entry to shipping...
AnswerNet’s fulfilment services provide clients with a one-stop commerce solution with in-house warehousing, processing, order entry and fulfilment services for any size campaign or order volume.
Our fulfilment services offer an affordable solution for both large and small distribution and mailing programs such as literature, CD and DVD pick, pack and ship.
Labeling requirements are simple and flexible. AnswerNet has relationships with all of the largest carriers and will work with your chosen means of delivery, including USPS, FedEx, UPS as well as private mail, courier or messenger.
AnswerNet’s fulfilment services also manage and track all orders, making sure items are shipped accurately. In addition, our agents can provide follow-up after the campaign, such as help desk and return/replacement services.
Call on AnswerNet’s fulfilment services to handle all of your order entry, packaging and shipping needs.
Key Benefits and Features...
Contact us today for more information or a consultation.