Use AnswerNet’s Expertise for Your Product Recall
Our Product Recall services programs can be set up quickly to ensure that your inquiries are expertly answered by highly trained, professional agents.
All AnswerNet product recall programs are scalable to fit the needs and capacity of your recall, whether a natural or man-made disaster occurs, incoming calls unexpectedly spike, or staff needs to be reduced as a recall concludes.
Managing Your Program
AnswerNet’s specially trained and professional agents are experts at taking customer calls, providing important recall updates and information, and relaying instructions for disposing of defective products. Our team will set-up, launch, and manage your program quickly and effectively. AnswerNet's robust, and flexible network of 30+ contact centers with over 1,200 workstations allows us to support most programs and rapidly adjust to volume changes.
AnswerNet’s can set up national and international multilingual hotlines and fulfilment centres.
Recalls can cost your business time and money...
If not handled properly, a recall can also harm your reputation and break the trust consumers have in your brand and your company.
AnswerNet’s product recall solutions can provide your business with a direct connection to your customers, ensuring accurate recall information is readily available in a timely manner.
This strengthens your brand’s customer relationships with clear, concise communication that addresses their concerns and resolves return, refund and/or repair issues.
Count on AnswerNet’s services to deliver helpful, accurate and timely information to your customers by:
- Contacting your dealers and resellers
- Reducing annoying callers' wait times
- Utilizing outbound product recall notifications
- Saving you money on equipment and staffing/overhead costs
AnswerNet’s Product Recall programs can provide your company with a wide array of product recall services, including:
Contact us today to see how we can help with your product recall service needs.