Inbound Services

Virtual Receptionist and Telephone Answering Service

Outsource call centre services including customer care, technical support and after-hours call answering to an award-winning company.

Improve Customer Experience
and Streamline Operations

Provide a seamless experience for your customers, no matter how they choose to connect with you

24/7, After-Hours & Overflow Support

AnswerNet offers round-the-clock support, handling after-hours and overflow calls to ensure your business never misses an important customer interaction, regardless of the time.

Canada-Based Call Centres

Our Canada-based call centres provide local, professional support, ensuring quality customer service that aligns with regional cultural expectations and preferences.

Month-to-Month Service Agreements

Enjoy flexible month-to-month service agreements with no long-term commitment, allowing your business to scale or adjust services as needed.

Multilingual Agents

AnswerNet’s multilingual agents cater to diverse customer bases, offering support in multiple languages to ensure clear and effective communication.

Omnichannel Technology

We integrate omnichannel technology, allowing seamless communication across phone, email, chat and social media for a unified customer experience.

Client Portal

The user-friendly client portal provides real-time access to call data, reports and message handling, allowing for full control and transparency in managing your service.

Are you missing calls or struggling to support customers after hours? Get 24/7 personalised service and improve customer experience.

Services

Explore Our Inbound Services

Build customer loyalty with customizable and cost-effective call centre services.

Virtual Receptionist

AnswerNet’s virtual receptionist service professionally answers your calls, routes them as needed and provides essential business support, offering the benefits of a full-time receptionist without the overhead.

Telephone Answering Service

Our telephone answering service ensures your calls are handled promptly and professionally, providing message-taking, call routing and appointment scheduling to keep your business connected.

IT and Technical Support

AnswerNet offers reliable IT and technical support services, helping businesses troubleshoot and resolve technical issues efficiently, ensuring minimal downtime for your operations.

Customer Care

Our customer care services deliver personalised support, addressing client inquiries and concerns with a focus on building strong, long-term customer relationships.

How It Works

AnswerNet’s approach to ensuring success for our clients is rooted in a deep commitment to collaborative partnership and alignment between our teams. Our process is designed to be transparent, iterative and responsive, adapting to your evolving requirements and market dynamics.

Discover and Design

We begin by understanding your business needs, challenges and goals. This phase helps us design a customized inbound service solution that aligns with your objectives.

Deploy and Manage

Implementation with precision and care, our team integrates our services into your existing workflow seamlessly. We manage operations, ensuring service excellence at all times.

Analyze and Optimize

Continuous improvement is key to our approach. We provide regular reports and analytics, offering insights into customer interactions and areas for enhancement.

Support and Grow

Our relationship doesn’t end with deployment. We offer ongoing support and advice, helping your business adapt and grow in an ever-changing market landscape.

Are you missing calls or struggling to support customers after hours? Get 24/7 personalised service and improve customer experience.

What Customers Say About Us

Our clients are incredible partners and collaborators.

Frequently asked questions

Explore our FAQ for insights on enhancing customer engagement and boosting your business growth with answernet.ca innovative texting services.

What services does your inbound contact centre offer?

Our inbound contact centre specializes in a comprehensive range of services including customer care, sales support, technical support and other omnichannel services such as email, chat, social media and text support. We focus on delivering exceptional customer experiences across all channels, ensuring that every interaction with your brand is positive and productive.

Our omnichannel services stand out due to our commitment to providing a unified and seamless customer experience across all channels. We ensure consistency in service quality and brand messaging, whether the customer chooses to interact via phone, email, chat, social media or text. Our approach is designed to meet customers where they are, offering convenience and enhancing satisfaction.

Inbound services enhance your customer experience, improve response times and ensure your customers’ inquiries are handled professionally and efficiently. This leads to increased customer satisfaction, loyalty and potentially, revenue growth.

Any business that interacts with customers can benefit from inbound services. This includes e-commerce, tech companies, healthcare providers, financial institutions and many more across various industries.

Absolutely. Our infrastructure and team are designed to scale up quickly to handle high volumes of calls, emails, chats and social media inquiries, ensuring no customer is left waiting.

Our agents undergo comprehensive training in customer service excellence, product knowledge, communication skills and technical support, tailored to the specific needs of your business and industry.

Success and results are measured through a combination of key performance indicators (KPIs) tailored to your business objectives, including customer satisfaction scores, resolution times, sales conversion rates and customer retention rates. We continuously monitor and analyze these metrics to optimize our strategies and ensure we are delivering measurable value to your business.

Getting started is easy. Contact us through our website or call us directly to schedule a consultation. During this initial conversation, we’ll discuss your specific needs, objectives and how our services can be tailored to meet your goals. From there, we’ll outline the implementation process and next steps towards enhancing your customer engagement strategy.

Get in Touch with Our  Service Experts

Personalized Coverage at a Budget-Friendly Price

Our team is ready to provide you with all the information about our call center solutions. Fill out the form and one of our service experts will reach out to discuss a personalized plan with you.

31 Skilled
Call Centers

125M Contacts Per Year

10K+ Happy Clients

Excellent  4.5 out of 5

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What kind of service are you looking for?

I need help answering customer contacts (phone, text, email, chat, etc.)
I need help reaching out to clients/prospects for sales, surveys or follow-ups.
I need both.
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