Omni-Channel Call Centre Solutions
With our call centre services, you can outsource to us virtually anything that can be done by phone, fax, or email from answering services, inside sales, order entry/order processing, telesales, telemarketing, help desk services to data entry services.
We work with you to design a call centre program that precisely fits your needs. You work closely with us to create scripting to help accomplish our goal of sounding like we are sitting in your office.
AnswerNet call centres provide quick and consistent feedback to our agents to support our superior performance. We maintain an industry-leading 8:1 agent/supervisor ratio, and offer call recordings and reports through a client portal. Our agents go through a rigorous hiring and training process to ensure that all calls are answered promptly, professionally and with our commitment quality customer service. The varying locations we have and the flexible nature of our centres provide us with the unique ability to precisely match agents to call volume and client business needs. We offer several contact centre environment options hoose the contact center agent option that best fits your requirements.
Choose the contact center agent option that best fits your requirements.
Our mission statement:
AnswerNet’s mission is to provide our customers with the people, services, and technology to allow them to run their businesses, their way.
Some examples of call centre services are:
- Telephone answering
- Remote receptionist / virtual receptionist
- Customer care services
- Order entry / order processing / order fulfilment
- Data entry outsourcing (You can outsource data entry to us and save on staffing costs.)
- Help desk services ( IT, product support, etc...)
- Email management/email answering
- Telesales/telemarketing/setting sales appointments
- Banking customer care and sales
- Insurance sales & customer support
- Online appointment scheduling
- And anything else that can be done by phone, internet or email...
Contact us today to discuss your business process outsourcing needs.